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Service Selection

Freedom Couriers offer two delivery services, their details are as follows:

Sameday Service
● Urgent deliveries, which have to be there today
● Dedicated service door to door is required

Security of the consignment is assured as the item stays with the same driver.
This service is also the best option for fragile or valuable items as well as large or heavy consignments.

Next Working Day Service
● Our Overnight service is a more economical option
● Various timed services and Saturday services are available at a surcharge - please refer to our parcels tariff.

We offer a reliable next working day deliveries ideal for items, which are not valuable or fragile.
Items should be well packed and clearly addressed.
Glass is not accepted on this service.
Items sent on this service are collected from us and taken to a central hub overnight for delivery next day by a local depot.
Whilst great care is taken with these items, there is a possibility of damage to items that are poorly packed or fragile - in these cases we would not be able to reimburse any losses incurred.
We are also able to arrange collection of goods from anywhere in the United Kingdom back to you, but again these items must be well packed and not be fragile or too bulky or heavy.  

How Do Overnight Parcels Work?
We often get asked this question, so below we will explain what happens with your overnight parcel.

We collect ourselves in and around Bury St Edmunds, outside this area we ask an overnight network agent to pick up on our behalf, all collections are then forwarded onto a central sortation hub in the Midlands, along with thousands of other parcels for delivery the next day.

Once sorted the parcel is taken in the early hours to a local delivery depot near to the destination point, who will normally deliver it that day. A local driver will then make the delivery, which can be between 8am and 5.30pm, the only way to guarantee a delivery time is to pay extra for a timed delivery. The driver will not have time to wait if no one is in, and will leave a card for you to call and arrange re-delivery. The driver is not employed by us, so cannot collect any payment on your behalf.

Whilst this service is fairly reliable, it is worth noting that this service is robust and not suitable for fragile items such as glass. We have very few problems with damage, but never the less care should be taken in wrapping the item well. Please note than deliveries are made the next working day, if you want a Saturday delivery this does incur a surcharge. As with all overnight delivery companies, there is a chance of a failed delivery, which can be due to traffic on route, or simply run out of time due to the volume of deliveries to be made that day, and we have little or no control over this. To be fair, most deliveries are made on time and with no damage, but to be a 100% sure of delivery, the only alternative is to sameday the item, as in this situation the item stays with the same driver in the same vehicle for all of its journey. This service is more expensive, but when failure is not an option we do strongly recommend it.

We hope this explains the overnight service.